BART is a joke

After hearing on the news about problems and delays between Milbrae and Daly City I decided to drive to Daly City to take BART. After the normal wait in the train that was there (around 10m) we started moving slowly to the city. The train ride was not too delayed, only around 10 minutes total. But then we arrive at Embarcadero exactly at the same time another train pulls in on the other side of the platform to find out that there are no Escalators! 2 broken escalators at peak hour?! Really, BART? Can you be more useless?